Privacy Policy

Last updated: 18/06/2026
Website: https://donelle.events
Business name: Donelle Events
Contact email: donelle.events@gmail.com
Location: United Kingdom

1. Introduction

Donelle Events respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, store, share and protect your personal data when you visit our website, contact us, request a quote, make a booking, use our services, interact with us on social media, or otherwise communicate with us.

This policy applies to personal information processed by Donelle Events in connection with our event decoration, event styling, balloon styling, party setup, wedding and celebration decoration, event planning, consultation and related services.

For the purpose of UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, Donelle Events is the data controller for the personal information described in this policy. This means we decide how and why your personal information is used.

2. Who we are

Donelle Events is a UK-based event decoration and event management business providing services for private, social, family, community, corporate and celebration events.

Our services may include event decoration, balloon styling, backdrops, table styling, themed party decoration, event planning support, consultation, supplier coordination, setup, takedown and related event services.

If you have any questions about this privacy policy or how we handle your personal information, you can contact us at:

Email: [insert business email address]
Postal address: [insert business address or general business location, for example Kent, United Kingdom, if no public address is used]

3. Personal information we collect

We may collect and process different types of personal information depending on how you interact with us.

3.1 Information you give us directly

We may collect:

  • your full name;
  • email address;
  • phone number;
  • postal address or event location;
  • billing address, where relevant;
  • event date, event venue and event details;
  • type of event, such as wedding, birthday, baby shower, anniversary, church event, corporate event or private celebration;
  • estimated number of guests;
  • theme, colour preference, design preference, inspiration images or special requests;
  • budget range;
  • payment information, such as whether a deposit or balance has been paid;
  • messages, enquiries and communications you send to us;
  • feedback, reviews and testimonials;
  • photographs, videos or other media you choose to share with us;
  • social media handle or profile name, where you contact us through social media;
  • any other information you voluntarily provide when making an enquiry, booking a service, completing a form, sending a message or communicating with us.

3.2 Information we collect automatically

When you visit our website, we may collect limited technical information, such as:

  • IP address;
  • browser type and version;
  • device type;
  • operating system;
  • pages visited;
  • date and time of visit;
  • website referral source;
  • approximate location derived from technical data;
  • cookie information and website usage data.

This information helps us understand how visitors use our website, improve website performance, maintain security and provide a better user experience.

3.3 Information from third parties

We may receive personal information from:

  • event venues;
  • clients who provide information about guests, celebrants, family members or suppliers;
  • suppliers or subcontractors involved in an event;
  • payment providers;
  • social media platforms, where you interact with us;
  • website analytics providers;
  • online booking, enquiry or form providers.

Where someone provides personal information about another person, they should ensure they have an appropriate reason and authority to share that information with us.

4. How we use your personal information

We may use your personal information for the following purposes:

  • to respond to enquiries;
  • to provide quotes and proposals;
  • to arrange consultations;
  • to plan, manage and deliver event services;
  • to contact you about your event;
  • to confirm bookings, dates, locations, payments and service details;
  • to prepare invoices, receipts and payment records;
  • to manage deposits, balances, refunds or cancellation arrangements;
  • to coordinate with venues, suppliers or subcontractors where necessary;
  • to personalise decoration, themes, colours, signage, displays or event features;
  • to keep internal records;
  • to provide customer support;
  • to request feedback, reviews or testimonials;
  • to improve our services, website, customer experience and marketing;
  • to protect our business, website, staff, clients, property and legal rights;
  • to comply with legal, accounting, tax, insurance and regulatory obligations;
  • to send marketing communications where permitted by law;
  • to manage social media interactions and respond to messages or comments.

5. Lawful bases for processing

Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the situation, we may rely on one or more of the following lawful bases.

5.1 Contract

We use your personal information where it is necessary to take steps before entering into a contract with you or to perform a contract with you. This includes responding to enquiries, preparing quotes, confirming bookings, planning your event, delivering our services and communicating with you about your booking.

5.2 Legitimate interests

We may use your personal information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include managing our business, improving our services, maintaining records, responding to messages, preventing fraud, protecting our website, handling complaints, requesting reviews and promoting our services in a proportionate way.

Where we rely on legitimate interests, we consider whether our use of your information is fair, reasonable and expected in the circumstances.

5.3 Legal obligation

We may use and keep your personal information where required to comply with legal obligations, such as tax, accounting, insurance, business record-keeping, regulatory or lawful request obligations.

5.4 Consent

We may rely on your consent in certain situations, such as where you agree to receive certain marketing communications or where we ask for permission to use identifiable images, videos or testimonials for promotional purposes.

Where we rely on consent, you can withdraw your consent at any time by contacting us.

6. Marketing communications

We may send you marketing communications where you have consented to receive them or where we are otherwise permitted to do so under applicable law.

Marketing may include updates about our services, offers, seasonal promotions, event ideas, portfolio updates or business announcements.

You can opt out of marketing communications at any time by:

  • clicking the unsubscribe link where available;
  • replying to the message and asking to opt out;
  • contacting us at [insert business email address].

We will not sell your personal information to third parties for marketing purposes.

7. Photos, videos and event media

As an event decoration and event management business, we may take or receive photographs and videos of event setups, decorations, venues, backdrops, table styling, balloon displays or other event features.

We may use event images and videos for:

  • portfolio purposes;
  • website galleries;
  • social media posts;
  • marketing materials;
  • promotional content;
  • business records;
  • service improvement.

Where images clearly identify individuals, especially children or private guests, we will take reasonable steps to seek appropriate permission before using the content for marketing or public display, unless the image has been provided to us for that purpose or there is another lawful basis for use.

If you do not want images from your event to be used for marketing, please tell us in writing before the event where possible.

8. Children’s information

Some events may involve children, such as birthdays, naming ceremonies, family events, school events or children’s parties.

We do not knowingly collect children’s personal information directly through our website without appropriate adult involvement. Where personal information about a child is provided to us by a parent, guardian, client or event organiser, we will use it only for the relevant event-related purpose.

We will take extra care with any images or information relating to children and will not intentionally publish identifiable images of children for marketing without appropriate permission.

9. Payments and financial information

Where payments are made to Donelle Events, we may process information relating to invoices, deposits, balances, receipts, refunds, payment references and transaction records.

If payments are processed through a third-party payment provider, that provider may process payment information in accordance with its own privacy policy and terms. We do not intentionally store full card details on our website unless a secure payment provider or platform is used for that purpose.

We may keep financial records where required for accounting, tax and legal purposes.

10. Cookies and similar technologies

Our website may use cookies and similar technologies to operate properly, improve performance, understand website usage, remember preferences, support security and improve user experience.

Cookies are small files placed on your device when you visit a website. Some cookies are necessary for the website to function. Others may be used for analytics, performance, advertising or embedded content.

We may use cookies for:

  • essential website functions;
  • security and fraud prevention;
  • website performance;
  • analytics and visitor statistics;
  • embedded content, such as social media or maps;
  • marketing or advertising, where applicable.

Where required by law, we will request consent before using non-essential cookies. You can also control cookies through your browser settings. Blocking some cookies may affect how the website works.

We recommend having a separate cookie notice or cookie banner on the website if analytics, advertising pixels, embedded social media tools, Google Maps, YouTube, Meta Pixel or similar tracking technologies are used.

11. Sharing your personal information

We may share personal information where necessary with trusted third parties, including:

  • event venues;
  • suppliers and subcontractors involved in delivering your event;
  • balloon, décor, prop, floral, catering, photography, entertainment, printing or hire suppliers where relevant;
  • website hosting providers;
  • email and communication providers;
  • booking, form or customer management systems;
  • payment providers;
  • accountants, bookkeepers or tax advisers;
  • insurers;
  • legal or professional advisers;
  • IT support providers;
  • analytics or website service providers;
  • social media platforms, where you interact with us there;
  • regulators, law enforcement or public authorities where required by law.

We only share the information that is necessary for the relevant purpose. We expect third parties who process personal information on our behalf to protect it and use it only for the agreed purpose.

12. International transfers

Some of the services we use may process or store personal information outside the United Kingdom. This may include website hosting, email systems, cloud storage, analytics tools, payment providers, social media platforms or business software providers.

Where personal information is transferred outside the UK, we will take reasonable steps to ensure appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, the UK International Data Transfer Agreement, or other lawful transfer mechanisms where applicable.

13. How long we keep your personal information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including for legal, accounting, tax, insurance, contractual and business record purposes.

As a general guide:

  • enquiry records may be kept for up to 24 months after the last contact;
  • client booking records may be kept for up to 7 years for tax, accounting, legal and insurance purposes;
  • invoices, receipts and financial records may be kept for up to 7 years;
  • event planning information may be kept for the duration of the event and for a reasonable period afterwards;
  • complaint or dispute records may be kept for as long as needed to manage the issue and protect legal rights;
  • marketing consent records may be kept while consent remains valid and for a reasonable period afterwards to evidence consent or opt-out;
  • portfolio images and testimonials may be kept until they are no longer needed or until you withdraw consent where consent is the lawful basis;
  • website analytics information may be kept according to the retention settings of the analytics provider.

We may keep anonymised information for longer where it can no longer identify you.

14. How we protect your personal information

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, disclosure or destruction.

These measures may include:

  • password-protected accounts;
  • secure website hosting;
  • SSL/HTTPS website encryption;
  • restricted access to personal information;
  • use of trusted service providers;
  • regular review of website and system access;
  • careful handling of client and event information;
  • secure storage of business records;
  • deletion or anonymisation of information when no longer needed.

No website, email system or online service can be guaranteed to be completely secure. You should avoid sending highly sensitive information unless necessary.

15. Your data protection rights

Under UK data protection law, you have rights in relation to your personal information. These rights may include:

  • the right to be informed about how your personal information is used;
  • the right to access your personal information;
  • the right to request correction of inaccurate or incomplete information;
  • the right to request deletion of your personal information in certain circumstances;
  • the right to request restriction of processing in certain circumstances;
  • the right to object to processing in certain circumstances;
  • the right to data portability in certain circumstances;
  • the right to withdraw consent where we rely on consent;
  • the right to object to direct marketing at any time;
  • the right not to be subject to certain automated decisions that have legal or similarly significant effects.

To exercise your rights, please contact us at [insert business email address].

We may need to verify your identity before responding to a request. We will usually respond within one month, unless the request is complex or we are legally allowed more time.

16. Complaints

If you are concerned about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office, which is the UK regulator for data protection.

Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113

17. Links to other websites

Our website may contain links to other websites, social media pages, payment platforms, venue websites, supplier websites or third-party services.

We are not responsible for the privacy practices, content or security of third-party websites. You should read their privacy policies before providing personal information to them.

18. Social media

If you interact with us on social media platforms such as Instagram, Facebook, TikTok, WhatsApp, Pinterest or similar platforms, those platforms may process your personal information according to their own privacy policies.

Messages sent through social media may be visible to the platform provider. Please avoid sending highly sensitive information through social media messaging unless necessary.

19. Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our business, website, services, legal obligations or data processing activities.

The updated version will be posted on this page with a new “Last updated” date. We encourage you to review this policy periodically.

20. Contact us

For questions about this privacy policy or how we use your personal information, please contact:

Donelle Events
Email: donelle.events@gmail.com
Website: https://donelle.events
Location: United Kingdom

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